GENERAL CONTRACTING CONDITIONS

PRIOR INFORMATION TO THE CONTRACT PROCESS

This website www.electricink.eu is owned by ELECTRIC INK NTS EUROPE SL with CIF B66098906 and fiscal address at RAMBLAS 40-42 08002, BARCELONA.

The General Contracting Conditions regulate the distance selling relationship between ELECTRIC INK NTS EUROPE SL and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions, Law 3/2014 of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, Organic Law 3/2018, of December 5, of Protection of Personal Data and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996, of January 15, on Retail Trade, and Law 34/2002 of July 11, on Company Services Information and Electronic Commerce.

ELECTRIC INK NTS EUROPE SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any form admissible by law and shall be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, ELECTRIC INK NTS EUROPE SL reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems it appropriate, announcing them in a timely manner.

The purpose of the website is: Material for making tattoos. The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal. As a user or client, you expressly declare to know, understand and accept the conditions of use and these general contracting conditions. In the same way, you declare to be of legal age and have the legal capacity and to act necessary for accessing the websites of ELECTRIC INK NTS EUROPE SL and contracting through them.

The European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/

To purchase our products, you can go to the corresponding section of our online store.

It is an essential requirement that you register as a user of the web to make the online purchase.

You can access the corresponding section for registration on the website. In accordance with the applicable and current regulations on data protection, ELECTRIC INK NTS EUROPE SL informs users that the personal data collected during the registration and / or reservation process will be incorporated into the treatment system owned by ELECTRIC INK NTS EUROPE SL, in order to process said actions by the user and manage subsequent actions derived from them.

Your data will be kept for the period strictly necessary to fulfill the aforementioned purposes, except legal obligation of conservation.

We inform you that the legal basis for the processing of your data is the correct execution of the contract between the parties and the consent.

In accordance with the rights conferred by current regulations on data protection, you may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of your personal data as well as the consent given for the treatment of the same, directing your request to the address mentioned above or to the email [email protected]

You can go to the competent Control Authority to present the claim that you consider appropriate.

After the purchase process, the customer will receive a confirmation by email. It is essential that during the purchase process the user indicates a valid email. If you do not receive the confirmation within 24 hours from the completion of the order, please contact ELECTRIC INK NTS EUROPE SL at the customer service telephone number 937343726 or by email [email protected]

The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.

OFFER AND VALIDITY

In the case of a product on sale, it will always be indicated along with its essential characteristics, the offer price and the validity of the same.

In compliance with current regulations, ELECTRIC INK NTS EUROPE SL offers information on all items for sale, their characteristics and prices. However, ELECTRIC INK NTS EUROPE SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at any time on the web will be governed by the General Contracting Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.

ESSENTIAL CHARACTERISTICS OF THE PRODUCTS

The products offered in our online store include a photograph and its essential characteristics, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph, is not binding, there may be a difference in shades. Technical specifications of the products are presented in the characteristics.

GUARANTEE

ELECTRIC INK NTS EUROPE SL is responsible for the lack of conformity of all the products offered on the website during a period of two years from delivery.

ELECTRIC INK NTS EUROPE SL has an after-sales service, during the indicated period. The customer may contact ELECTRIC INK NTS EUROPE SL, the after-sales service, by email to [email protected] or directly at the place where the product was purchased. In case of doubt, you can contact the customer service telephone number 937343726 or by email [email protected].

PRICES

All products indicate the sale price in Euro and include Value Added Tax (Impuesto sobre el Valor Añadido (IVA*)). If any other tax is applicable, this will be indicated (IGIC or IPSI).

All prices shown on our website are without IVA*. If you find a product with a value of 0, we will consider it a computer failure and your purchase will be canceled.

DELIVERY COSTS

ELECTRIC INK NTS EUROPE SL makes national and international shipments. Shipping costs will be applied depending on the shipping area, size, weight, product measurements as well as the amount of the order. The customer will be able to view the costs before making the purchase.

For shipments to countries of the European Union and third countries, delivery and other customs expenses, if any, will be borne by the recipient. The delivery time will depend on the chosen destination.

The estimated delivery time can be consulted before placing the order and at any time you can contact our customer service department to find out its status by means of notification by telephone to 937343726 or by sending an email to [email protected] .

PAYMENT FORMS AND EXECUTION OF THE ORDER

The customer declares that he has full capacity to make the purchase, being of legal age, guarantees and is responsible for all the data provided to be valid. In our online store you can pay for:

Bank transfer 

Debit / Credit Card

PayPal (Consult an increase in the price before finalizing the purchase).

Cash on delivery

All operations that involve the transmission of personal or banking data are carried out using a secure environment, a server based on the standard security technology SSL (Secure Sockets Layer). All the information that you transmit to us travels encrypted through the network.

The data on your credit card are entered directly on the bank’s page and are not entered or registered on any ELECTRIC INK NTS EUROPE SL server. When paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that coincide with the last three digits of the number printed in italics on the back of your VISA card or MASTERCARD, offers, in this way, more guarantees about the security of the transaction.

This form of payment is valid only on the web.

When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, its holder may demand the immediate cancellation of the charge. However, if the purchase was actually made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, the cancellation of the corresponding charge was unduly demanded, the cardholder will be obliged against ELECTRIC INK NTS EUROPE SL to compensate the damages caused as a result of said cancellation.

  • Bank transfer

When selecting the bank transfer, you will receive, with the confirmation of your order, an e-mail with the bank details of ELECTRIC INK NTS EUROPE SL.

It is very important that when making the transfer you indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the order confirmation date in order to validate it.

If you wish, you can send us the proof of the transfer by e-mail [email protected] But in any case, the order will not be considered effective until that our administration department does not have bank confirmation of the transfer.

Remind you that the payment must be made in EURO and that all eventual exchange and bank fees are your responsibility.

In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer, you always notify your bank to take charge of the commissions at origin, those bank commissions and expenses corresponding to your entity. Otherwise, ELECTRIC INK NTS EUROPE SL could paralyze the shipment of your order by not receiving the full amount of it.

 Possible exchange and banking commissions are borne by the client.

  • Cash on Delivery

If you wish, we can send you your cash on delivery order, which you will pay upon receipt.

  • PayPal

Allows you to send payments on the Internet safely and comfortably. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

More information on PayPal. http://www.paypal.com

The availability of the products offered by ELECTRIC INK NTS EUROPE SL may vary depending on customer demand. Despite the fact that ELECTRIC INK NTS EUROPE SL updates the stock periodically, the product requested by the client could be out of stock at that time. In case of non-execution due to unavailability, ELECTRIC INK NTS EUROPE SL will notify the client by means of an email as soon as it becomes aware of this situation. The period of this communication will not exceed in any case the maximum period of 30 days. ELECTRIC INK NTS EUROPE SL may give the double option of: supplying the client without price increase, a product with similar characteristics or of higher quality, or except for justified and demonstrable reasons by ELECTRIC INK NTS EUROPE SL within this same period, refund the sums paid.

RIGHT OF WITHDRAWAL

The buyer will have a period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indicating the reasons. The withdrawal does not apply if the product has been tampered with, used, has been wet, has received a blow or other causes of improper use.

The exercise of the right of withdrawal must be carried out by means of a notification by telephone to 937343726, by sending an email to [email protected], sending your letter to our postal address RAMBLAS 40-42 08002, BARCELONA, or through the withdrawal form. As established in article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, the supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.

RETURN

The customer must return or deliver the product directly to ELECTRIC INK NTS EUROPE SL, at the address RAMBLAS 40-42 08002, BARCELONA, without any undue delay, and in any case within a maximum period of fourteen calendar days from the date on that the right of withdrawal from the contract is formalized. The term will be understood as fulfilled if the customer returns the product before the end of the term.

The product must be in perfect condition, with its accessories and original packaging.

The customer will be responsible for the costs of returning the product and the shipping costs of the product at the time of purchase will not be refundable.

For health and hygiene reasons, cosmetics, pigments, vaselines, creams, gloves, masks, stencils, soaps, sterile and sanitary products, hygiene and disinfection 

products or personal hygiene items, once opened, only have a refund in case of defect.

REFUND

The refund of the amounts received by the client will be made using the same means of payment used by the client, as long as the opposite has not been provided. ELECTRIC INK NTS EUROPE SL may retain the refund until the product has been received or until the customer provides proof of return, depending on which condition is met first.

RETURN OF DEFECTIVE PRODUCT

In the event that the product is not in good condition and the causes attributable to it are not a consequence of the customer, the customer will have the right to return the product, informing ELECTRIC INK NTS EUROPE SL of the reason for return through any of the means provided in these contracting conditions, and at no cost to the client. This return due to a defect or poor condition of the product will not be considered a right of withdrawal. ELECTRIC INK NTS EUROPE SL undertakes to assume the cost of the return and to return the product for a new one in accordance with the conditions accepted at the time of sale. However, there is no guarantee if the product has been tampered with, gotten wet, damaged, or otherwise misused.

If any failure is detected immediately when using the product, the defective product must be returned and checked that it has not been tampered with or installed incorrectly.

The material that passes the tests of our technical service and its results contradict the description of its failure, will be sent back to the client, postage due.

If the defective product meets the conditions for its return, write to us at [email protected] and we will indicate the process to follow.

The customer will be responsible for the shipping costs of the product for warranty and the postage due in the event that the warranty is denied. If the guarantee is validated, the shipping costs may be exchanged for a purchase coupon for use in the store or return.

If the client wishes to file a claim, the ELECTRIC INK NTS EUROPE SL establishment is located at RAMBLAS 40-42 08002, BARCELONA or via email [email protected].

JURISDICTION

ELECTRIC INK NTS EUROPE SL reserves the right to file civil or criminal actions that it deems appropriate for the improper use of its website and contents or for the breach of these conditions. The relationship between the user and the company will be governed by current regulations and applicable in the Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. ELECTRIC INK NTS EUROPE SL is domiciled in BARCELONA, Spain.

ELECTRONIC INVOICE CONSENT

We inform you that the acceptance of this means of billing will imply the sending of the invoice to the email provided. ELECTRIC INK NTS EUROPE SL will provide you with the subsequent invoices by this means. You may in any case revoke the consent given to the receipt of the electronic invoice at any time by sending an e-mail to the email address [email protected].

ELECTRONIC INVOICE

In accordance with the provisions of current and applicable regulations on Protection of Personal Data, we inform you that your personal data will be incorporated into a treatment system under the responsibility of ELECTRIC INK NTS EUROPE SL, in order to meet the commitments that we keep with you. In compliance with current regulations, ELECTRIC INK NTS EUROPE SL informs that the data will be kept for the period strictly necessary to comply with the aforementioned precepts. We inform you that the processing of your data is legitimized by your consent.

You can exercise your rights of access, rectification, limitation of treatment, deletion, portability and opposition by writing to the address: RAMBLAS 40-42 08002, BARCELONA. Likewise, we inform you that you can revoke at any time the consent given to the receipt of the electronic invoice by sending an email to the email address [email protected] You can go to the competent Control Authority to present the claim that you consider appropriate.